TERMS AND CONDITIONS

Manyana Electrical Privacy Policy Introduction.

Manyana Electrical, regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all customers, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us at: info@manyana.com.au

Collection of Information.

In order to use the Manyana Electrical website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. 

Any information collected by Manyana Electrical, is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website. 

Use of Collection Information.

Any details collected from Manyana Electrical customers is required in order to provide you with our products / services and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development, in order to improve our products, services and relevance to our customers.

Storage of Collected Information.

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website or over the phone, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at info@manyana.com.au 

Access to Collected Information.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@manyana.com.au 

Orders.

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, postal address, shipping address, business name, ABN/ACN, drivers licence) and financial information (such as credit card number, expiration date, cvv). 

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. 

Communications.

Manyana Electrical uses personally identifiable information for essential communications, such as emails, accounts information, shipping details and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence,

they can request to be removed from any mailing lists by emailing us at info@manyana.com.au  

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. 

Third Parties.

Manyana Electrical may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Manyana Electrical does not share any information with third parties for any unknown or unrelated uses. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  Our payment gateways are eWay and PayPal.

Legal.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website or business. 

Links.

Links on the Manyana Electrical site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of manyanaelectrical.com.au / manyana.online and manyana.com.au

Changes to Privacy Policy. 

If we decide to change our privacy policy, we will post those changes to this privacy statement, the terms and conditions page on our website, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our terms and conditions page. 

Manyana Electrical-Security Policy.

Manyana Electrical uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. 

- Payments are fully automated with an immediate response.

- Your complete credit card number cannot be viewed by Manyana Electrical, or any outside party.

- All transactions are performed under 128 Bit SSL Certificate.

- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Manyana Electrical.

For more information about eWAY and online credit card payments, please visit eway.io/nz 

Delivery Policy.

Physical goods.

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier/post within 1-5 working days, ‘once your payment has cleared’. However if goods are unavailable, delivery will take a little longer. You will be contacted and notified from the contact details you have provided that delivery will take a little longer, once we become aware of the situation or the item is delayed due to a processing delay, the item being sold out or out of stock, or there is a delay with third party delivery.

If you wish to query a delivery please contact us at info@manyana.com.au or 0411209750.

Digital Delivery.

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within 3 working days.

If you wish to query a delivery please contact us at info@manyana.com.au or 0411209750. 

Refund & Returns Policy.

If for any reason you are not completely satisfied with our service,

Please email us at info@manyana.com.au, or call 0411209750 so that we can resolve any problems.

We do not give refunds on services provided, items, parts, equipment and products that have been delivered.

Faulty items, parts, equipment, products and materials are subject to the manufacturers warrantees and manufacturers specific terms and conditions.

Service Warranty 1; Labour warranty is 30 days. Parts and materials used are subject to the manufactures / parts distributer, warrantees and terms.

Service Warranty 2; No warranty will be supplied where a customer has supplied their own parts and materials.

Equipment and Product Warranty; All Equipment and products that are sold by Manyana Electrical will state the warranty period for each item, under the product information and will be titled ‘Warranty’. All product information can be found on manyana.com.au, in our web shop for each product or equipment sold. The warrantees stated are the manufactures warranty for the product / equipment and is subject to the manufactures terms and conditions. We advise that you view the terms and conditions of the manufacture for the product / equipment before purchasing. If you need to make a warranty claim on a purchased item we are happy to assist, contact us at info@manyana.com.au, or 0411209750.

Our policy does not apply to goods which have been miss used, damaged, dropped or if any attempt has been made to alter the product.

Before sending back any item that may be faulty, contact us at: info@manyana.com.au or 0411209750. We can then advise on the next steps taken, in claiming your warranty.

Any return will need to be approved by Manyana Electrical and will be at the discretion of Manyana Electrical. All approved returns; products must be unused, haven’t been damaged, returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage and insurances. You assume any risk of loss, theft or damage to goods during transit; therefore we advise you take out shipment registration and insurance with your postal carrier. Manyana Electrical will not be responsible for parcels lost or damaged in transit, whether or not, you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at eway.io/nz